Before you can fill out this form, you must watch the video describing how to properly setup your cable modem and attach to your router. Also, please run a speed test with a laptop directly connected to the modem. You should get a minimum of 60MB download or higher. Report any lower speeds.
Please note: You are responsible for setting up your own Wifi through your router. Spectrum is only able to provide wired internet to the cable modem. Once the internet signal is at the cable modem, you are responsible for attaching a Wifi router to do your wireless Internet.
WATCH this short video on how your equipment should be setup.
INTERNET & CABLE SETUP Video (Mandatory to watch before filing issue form below)
Fill out this form so we can get you to the right department for solutions.
ISSUE REPORTING FORM